Privacy Policy

1. Introduction

ssyntharis ("we," "our," or "us") is committed to protecting the personal data of individuals who interact with our services and website. This Privacy Policy explains what data we collect, how we use it, and the rights you have under Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019).

This policy applies to all personal data collected through our website at https://ssynthariss, through our contact forms, email communications, and during the course of providing our consulting services.

For questions about this policy, you may contact us at privacy@ssynthariss.

2. Data Controller

The data controller responsible for your personal data is:

ssyntharis
19/3 Nimmanhemin Road, Suthep,
Mueang Chiang Mai, Chiang Mai 50200, Thailand
Email: privacy@ssynthariss
Phone: +66 53-218-647

3. Data We Collect

We collect personal data that you provide to us directly, as well as data generated through your use of our website. This includes:

Information you provide: Name, email address, phone number (if submitted), and any message content sent through our contact form or direct email.

Automatically collected data: IP address, browser type and version, pages visited on our site, time and date of visits, and referring website addresses. This data is collected through cookies and similar technologies.

Service-related data: When you engage our consulting services, we may collect business-related information necessary for project delivery, as outlined in individual service agreements.

4. How We Use Your Data

We use personal data for the following purposes:

Service delivery: To respond to inquiries, provide consultations, and deliver our AI integration services as agreed upon.

Communication: To send you information relevant to your inquiry or project, including follow-up messages and project updates.

Website improvement: To understand how visitors use our website and to improve its functionality and content.

Legal compliance: To fulfill legal obligations applicable to our business under Thai law.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal effects concerning you.

5. Legal Basis for Processing

Under the PDPA, we process your personal data based on one or more of the following legal grounds:

Consent: Where you have given specific consent for us to process your data for a stated purpose.

Contractual necessity: Where processing is necessary to perform or enter into a contract with you.

Legitimate interest: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Specifically:

Contact form submissions and email correspondence are retained for up to 24 months after your last interaction with us. Service-related project data is retained for the duration of the engagement plus 36 months for warranty and reference purposes. Website analytics data is retained in aggregated form for up to 26 months. Financial records are retained for the period required by Thai tax law (currently five years).

7. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit via TLS/SSL, access controls limiting data access to authorized personnel, regular security reviews and updates, non-disclosure agreements with all team members, and secure data storage with encryption at rest.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals in accordance with PDPA requirements.

8. Cookies

Our website uses cookies to improve your browsing experience and to collect analytics data. For detailed information about the cookies we use and how to manage your preferences, please visit our Cookie Policy.

9. Third-Party Services

We may use third-party services that process personal data on our behalf, including website analytics providers and email service platforms. These providers are selected for their commitment to data protection and are bound by contractual obligations regarding the handling of your data.

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies.

10. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right to rectification: You may request that we correct inaccurate or incomplete personal data.

Right to erasure: You may request that we delete your personal data in certain circumstances.

Right to data portability: You may request a copy of your data in a commonly used, machine-readable format.

Right to object: You may object to processing based on legitimate interests.

Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

Right to lodge a complaint: You have the right to lodge a complaint with the Office of the Personal Data Protection Commission (PDPC) of Thailand if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at privacy@ssynthariss. We will respond to your request within 30 days.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Email: privacy@ssynthariss
Phone: +66 53-218-647
Address: 19/3 Nimmanhemin Road, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand